What is detention?

Detention is the charge applicable, after the free time expires, for the use of the carrier’s empty container released for stuffing. No free time in case of empty containers released and subsequently returned to MSC upon booking cancellation.

What is demurrage?

Demurrage is the charge applicable for the use of import containers after the free time expires.
Detention and demurrage: updated payment policy:
The following options are available for release of shipment from Detention and Demurrage hold.

· For immediate release, payment thru electronic transfers to the designated bank accounts of MSC Rwanda.

· Payment by cheque is acceptable. However, the shipment will be released ONLY once cleared and funds received.

In case of a demurrage or detention dispute, email:  (email subject: Dispute + Invoice Number), describing the reasons for your dispute.

Questions about detention/demurrage charges?

Contact our MSC Rwanda office.

The following are prohibited for both important and export

• Illegal drugs

• Guns, explosives and ammunition

If in doubt regarding any commodity not listed above, please contact our Team

The Rwandese authorities are requesting all lines/agents to be vigilant and weary of all risks and consequences when this type of cargo is found aboard any vessel reaching the coast of Rwanda.

For this reason all msc agents w.w. are kindly requested to be careful when taking bookings for Kigali and to note that msc will not take any waste materials , scrap materials etc. on their vessels to . In case that you have a doubt when receiving bookings please check with our Kigali agency first giving the 'commodity description' together with the name of the consignee and/or notify party so that we can check the authenticity first of the cargo and of the consignees.

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Pls note below two important decrees about importation of Vehicles in Rwanda and make sure all shippers are duly informed:

1. Prohibition of vehicles with right hand

Pursuant to the new decree n° D/2020/298/PRG/SGG , herewith attached, with immediate effect, pls DO NOT ACCEPT any booking for Vehicles with right hand when the POD or Final destination is Rwanda.

2. Regulation of the age limit for used vehicles

As from July 15th 2021 (sailing date @ POL) it is strictly forbidden to import used vehicles older than 13 years. This applies to any type of used vehicle (car, truck etc.)

Used vehicle must be inspected by any entity allowed to do so at origin country and that entity is required to issue a certificate or an equivalent document stating the condition of the vehicle. The certificate must be sent to consignee as it will be required during clearing formalities.

Therefore, we request POLs to inform shippers and make sure they are in full compliance with above before loading any vehicle.

Failure to comply may result in heavy fines and vehicles may be scrapped locally or reloaded back to origin at POL agent's expenses.

For any further queries, please feel free to contact MSC Kigali Customer Service team or Sales team.