Headquartered in Ipswich, Suffolk with regional offices in London and Glasgow, and a national team across the UK, MSC is committed to delivering customer excellence and finding the best solution for your cargo. Trust MSC in the UK to handle your logistics needs, a family business with traditional values delivered in a modern way.
" Working with MSC in the UK, you’ll benefit from a team of over 850+ local experts, committed to providing a first-class customer experience. Our dedicated in-house teams are ready to connect you globally to our unrivalled wide UK port range and inland transport services. We believe in building long-term relationships, that’s why we take the time to listen and understand every
customer’s needs."
Dan Everitt
Managing Director, MSC UK
" Working with MSC in the UK, you’ll benefit from a team of over 850+ local experts, committed to providing a first-class customer experience. Our dedicated in-house teams are ready to connect you globally to our unrivalled wide UK port range and inland transport services. We believe in building long-term relationships, that’s why we take the time to listen and understand every
customer’s needs."
Dan Everitt
Managing Director, MSC UK
Browse our Solutions
" The reliable and efficient of MSC's services have been a major
advantage. They have consistently delivered on their promises,
ensuring that my shipments arrive on time and in optimal condition. This level of dependability has instilled trust in both my customers and me, establishing MSC as a carrier I can rely on. "
Your Shipping
" MSC UK has demonstrated a commitment to long-term
partnerships, excellence in their core services as a carrier, and a strong appreciation for the people within their organisation - values that align closely with our own business principles. "
" There is a sense of family that feeds into everything MSC do. Building, developing, and harnessing positive relationships with customers and colleagues alike is at the very heart of what they do best. Committed to delivering world-class customer service, the team at MSC UK will always seek to go that extra mile for you, taking an active interest in you and your business. "
Imports at MSC UK
At MSC UK, we are commit to making your import process as smooth and efficient as possible. Our local team of seven specialised import trade teams understand the complexities of moving goods into the UK and are dedicated to ensuring your cargo arrives safely and on schedule.
With a global present in over 120 countries, we offer unparalleled expertise and connectivity, bringing your imported goods from around the world to your doorstep.
" Our frequent arrivals at key UK ports, supported by extensive feeder networks and inland connections, provide flexible and reliable import solutions. With decades of experience and a customer-centric approach, MSC delivers excellence in every shipment. Our trade specific experts, dedicated reefer specialists, and sales managers ensure a personalised service. We also handle project cargo, including out-of-gauge items and yachts, with a human touch and approachability. "
Things you need to know
Customs Clearance
MSC Inland Transport
Please note that deliveries will be in a standard 20ft/40ft container, on a standard trailer and heavy goods vehicle. If you require a delivery with special requirements, such as Tipper Chassis, Genset or, if your cargo is out of gauge, please email your usual Customer Service representative or call us on +44 1473 277777.
To ensure that we meet your delivery requirements, please note the following.
- Customs Clearance: Container(s) must be cleared and landed in time for delivery. If the container(s) cannot be delivered as a result, wasted journey charges may apply.
- Documentation: Please ensure that all relevant documentation such as Agent to Agent release, Telex and Express Support Letters and, Original BL's is in place before the delivery.
- Quay rent & demurrage: Please endeavour to book your delivery for a date within your free time agreement to avoid quay rent and/or demurrage charges.
- Road restrictions – If there are any weight or height restrictions on the approach route or surrounding area of the delivery site, please include these in the special instructions area of your booking.
- Cancellations: Cancellations are free of charge up to 1200hrs one working day before the booked delivery date. Any cancellations made after this time will incur charges.
For full terms and conditions and to view our availability, please click here.
Merchant Owned Haulage Releases
To help our team action your request as efficiently as possible for you, please see our full MOH release instructions regarding time frames and important information to include.
Merchant Owned Haulage (MOH) release requests
Please email us or call +44 (0)1473 954498, and a member of staff will be more than happy to assist you.
Merchant Owned Haulage (MOH) restitution note
Please take the following action to arrange restitution of empty containers
Please remember
- All drivers must wear high visibility clothing and safety footwear when reporting to depots/terminals
- Any driver without correct attire could be turned away
Condition and location of returned containers
We would like to remind customers that containers should be returned to MSC in a clean condition, free of all packing, dunnage or traces of cargo (as per terms and conditions of the Bill of Lading / Contract of Carriage). Customers are liable for any costs incurred for the cleaning of containers along with any associated penalties or fines (such as Customs fines or, in some cases, shipping costs back to the UK).
Your Delivery, Your Way
Whether you have specific preferences or unique business requirements, our dedicated UK team go above and beyond to accommodate your import haulage needs, ensuring a seamless experience for you. To make your delivery booking via email please contact either GBR-import.deepsea@msc.com / GBR-import.shortsea@msc.com
or call +44 (0)1473 277777 and a member of our team will be happy to assist you.
Please refresh your browser regularly to ensure you are viewing our up-to-date availability.
For full terms and conditions, please click here.
Gender Pay Gap
What is the Gender Pay Gap?
The gender pay gap is the difference between the average earnings of men and women, expressed relative to men's earnings. For example, 'women earn 15% less than men per hour.' From 2017 any organisation that has 250 or more employees must publish and report specific figures about their gender pay gap in the UK.
For more information, we invite you to read MSC UK's Gender Pay Gap documents:
Gender Pay Gap Report 2023-2024
Gender Pay Gap Report 2022-2023
Gender Pay Gap Report 2021-2022
Gender Pay Gap Report 2020-2021
UK Tax Strategy
Read more here: MSC UK Tax Strategy
Read our Latest News
Here you will find the latest MSC news, service updates and a little more about your local MSC UK team.