The Protection your Cargo Deserves
Protecting your cargo against financial losses is crucial, in events such as rough weather, fire, theft, and many other occurrences.
Our Extended Protection solution is the extra level of protection you need for your cargo’s partial or full value.
To offer you peace of mind, MSC’s extended protection is available globally for a wide range of cargo categories.
With a simple, fast-tracked claim’s resolution process and one-stop-shop approach aiming to solve claims in 30 working days from the submission of all necessary documents, protecting your cargo has never been easier. Add extended protection to your booking in a few clicks and enjoy seamless protection of your cargo’s value and the support of a dedicated team at every step of your cargo’s protection journey.
Why Choose MSC Extended Protection?
service is available worldwide. Our solution is available for both spot shipments and volume contracts worldwide. From competitive tariffs to handling any eventual claim, you can rely on our local offices to ensure your peace of mind.
you’ll also be offed franchise protection and a supplementary ‘all risk’ layer of protection in case of damage to your cargo during transit. Please note, this ‘all risk’ layer of protection is for an additional minimum cost based on the cargo value (CIF value +10%)
product enables you to protect your cargo on a door-to-door basis, subject to carrier haulage.
One-stop-shop Approach to Shipping Protection
We are always by your side. This is why we designed our Extended Protection solution as a one stop shop approach that offers the benefit of a sole interlocutor throughout your journey with MSC. This approach ensures a more efficient and simpler process.
Wide Scope and Easy Pricing Procedure
MSC Extended Protection supports a broad range of transportation solutions, including warehouse-to-warehouse and anything else in between. Our extended cargo protection services are available for frozen cargo, and dry containers with high value limit. For your fresh produce, we also have a dedicated solution.
The tariff charged for MSC Extended Protection is easily calculated, based on your cargo value and specificities. There is also the option to select partial value protection. The applicable tariff will be displayed on your freight invoice to help ensure you receive the protection your cargo deserves.
Protect your Cargo with our Easy Claims Process
We aim to conclude all Extended Protection claims within a 30 working-day average period, running from the submission of your completed file. To minimise the impact of the claim process we offer a straightforward procedure with:
● Fewer documents needed to submit a claim
● Simplified, efficient, and easy processing
● Local point of contact
A Fast-tracked Claims Process
The handling of your cargo claims will be taken care of by MSC directly through a fast-track procedure relying on three main elements:
What is Covered with the MSC Extended Protection Solution
MSC Extended Protection covers a wide range of cargoes and offers a supplemental layer of protection for your cargo for accidental damage, loss, or theft during its journey with us.
Our extended cargo protection covers loss or damage to cargo due to:
● Fire.
● Stranding, grounding, sinking, collision.
● Heavy weather events.
● Acts of God/natural events.
● Wetting damage (hole in container roof allowing water infiltration).
● Stevedore mishandling.
● Thefts & pilferage.
● Reefers’ temperature variation (from 12 consecutive hours).
MSC Extended Protection Solution Does not Cover
Please be aware, that our cargo protection systems do not cover loss or damage to cargo due to:
● Geopolitical events (sanctioned countries; persons or goods; seizures or arrests; riots; strikes; warlike operations; terrorism; weapons; cyber-risks, and similar events).
● Delays.
● Insufficient or improper packaging.
● Loss or damage attributable to the wilful misconduct of the shipper, consignee, or other merchant.
● Ordinary leakage, loss in weight, wear, and tear.
● Inherent defect, quality, or vice.
● Temperature or atmospheric pressure changes.
Get in touch
FAQs about MSC’s Extended Cargo Protection Services
Discover more about how MSC’s Extended Protection service ensures a seamless protection experience for your cargo.
How does MSC Extended Protection Process Work in Case of Damage to your Cargo?
What to do in case of loss or damaged cargo:
- In cases where damage is apparent, contact your MSC local agent immediately to organise the survey of cargo with a Lloyd's surveyor at MSC's cost. If the damage is not immediately apparent, you have 3 days from the delivery date to contact your MSC local agent.
- If the container is delivered damaged or with seals or locks that are broken, missing, or in any state other than that stated in the shipping documents, you must document the delivery receipt accordingly, and state assumed loss or damage. You must also retain all defective or irregular seals and locks for subsequent identification.
- When damage is apparent- Before taking delivery of the goods, document the delivery receipt, stating assumed loss or damage and retain all packing materials for further inspection. You should also take pictures of damaged packages and items. Please document this and notify MSC with details of the discovery and the estimated claim amount.
- When damage is not apparent- Immediately upon discovery of said loss or damage, please document this and notify MSC with details of the discovery and the estimated claim amount.
What is the Difference Between Cargo Protection and Cargo Insurance?
Although different to cargo insurance, our Extended Protection services offers an extra layer of security in case of loss or damage to your cargo while under MSC’s care. Our Extended Protection services is an extended liability product which widens the carriage terms of the standard MSC bill of lading.
Can I Combine Marine Cargo Insurance and Extended Protection?
The Extended Protection services works perfectly alongside your existing cargo insurance solution. Extended Protection is the perfect addition to your marine insurance, and covers your deductible, making it a valuable investment.
Is the Extended Projection Services Available for Spot and Volume Shipments?
MSC Extended Protection is suitable for both types of shipments and all volumes.
Does MSC’s Cargo Protection Solutions Apply to all Cargo and Equipment Types?
Currently, MSC Extended Protection is available for shipments carried in dry and reefer containers (for frozen cargo only). If you have fresh cargo to protect, please check our dedicated solutions page.
Please check our cargo exclusion here to verify if your shipment qualifies for Extended Protection solution.
Some cargo can be protected under the EPR, however under certain conditions (defined as Restricted Cargo). Restricted cargo list and conditions available here.
Additional Details Concerning MSC Extended Protection
To learn more about including important procedures, time requirements, cargo types, restrictions and geographical exclusions, you can see our Extended Protection General Terms and Conditions.
For additional information, please see our FAQs or contact your MSC representative to learn how our Extended Protection services could offer you additional peace of mind.
Your Cargo is our Priority
With MSC Extended Protection, you gain peace of mind that the value of your shipments to or from the USA, Canada and The Bahamas is protected against accidental damage.
MSC understands the financial and emotional stress caused by cargo loss or damage. We designed our Extended Protection solution to provide you with the widest possible coverage for maritime and inland transportation.
Our dedicated North American and Bahamian cargo protection solution includes tailor-made rates and no hidden costs. MSC Extended Protection applies from warehouse-to-warehouse and anything in-between, and has limited restrictions in terms of the nature of the cargo or geographical considerations.
In case of damage to your cargo, MSC Extended Protection will provide a speedy, efficient, and simplified claims procedure supported by an MSC dedicated claims team.
Cargo transportation does not come without risks. If the worst happens, make sure you are fully covered with MSC Extended Protection.
Why Choose MSC Extended Protection?
One-Stop-Shop
Approach
We are always on your side. At MSC, we believe that providing customers with peace of mind is a vital part of our job. That is why we apply a personalised one-stop-shop approach to MSC Extended Protection.
MSC Extended Protection is available for both spot shipments and volume contracts to and from the USA, Canada and The Bahamas. We tailor our quotations according to your needs, cargo, and chosen mode of transportation without hidden costs.
From competitive tariffs to handling any eventual claim, you can rely on our local offices to make the process as quick and simple as possible.
Wide Scope & Easy Pricing Procedure
MSC Extended Protection supports a broad range of transportation solutions to and from North America, including warehouse-to-warehouse port-to-port, door-to-port, and anything in-between.
MSC Extended Protection is available for reefers and dry containers with a high value limit.
Beginning with your initial MSC Extended Protection quotation, we aim to minimise your time commitment.
The tariff charged for MSC Extended Protection is easily calculated, based on your cargo value and specificities without hidden costs. The applicable tariff will be manifested on your freight invoice.
An Additional Layer of Protection for your Cargo
MSC Extended Protection covers a wide range of cargoes and offers a supplemental layer of protection for your cargo for accidental damage, loss or theft during its journey with us.
Covers
Loss or damage to cargo due to:
● Fire
● Stranding, grounding, sinking, collision
● Heavy weather events
● Acts of God/natural events
● Wetting damage (hole in container roof allowing water infiltration)
● Stevedore mishandling
● Thefts & pilferage
● Costs for sue and labour caused by the above
● Reefers’ temperature variation (from 12 consecutive hours)
Not Covered
Loss or damage to cargo due to:
●Geopolitical events (sanctioned countries; persons or goods; seizures or arrests; riots; strikes; warlike operations; terrorism; weapons; cyber-risks, and similar events)
● Delays
● Insufficient or improper packaging
● Loss or damage attributable to the willful misconduct of the shipper, consignee, or other merchant
● Ordinary leakage, loss in weight, wear, and tear
● Inherent defect, quality, or vice
● Temperature or atmospheric pressure changes
Easy Claims Process
At MSC, we aim to minimise the impact of the claim process by offering a straightforward procedure with:
● Fewer documents needed to submit a claim
● Simplified, efficient, and easy processing
● Local point of contact
The handling of your cargo claims will be taken care of by MSC directly through a fast-track procedure relying on three main elements:
● Easy processing
● The support of a dedicated Claims team
● Survey by a surveyor appointed by MSC
We aim to conclude all Extended Protection claims within a 30-day average period, running from completed submission of your file.
Additional Details Concerning MSC Extended Protection
To learn more about including important procedures, time requirements, cargo types, restrictions and geographical exclusions, you can see our Extended Protection General Terms and Conditions.
For additional information, please see our FAQs or contact your MSC representative to learn how our Extended Protection services could offer you additional peace of mind.