The Protection your Cargo Deserves
Protecting your cargo against financial losses is crucial, in events such as rough weather, fire, theft, and many other occurrences.
Our Extended Protection solution is the extra level of protection you need for your cargo’s partial or full value.
To offer you peace of mind, MSC’s extended protection is available globally for a wide range of cargo categories.
With a simple, fast-tracked claim’s resolution process and one-stop-shop approach aiming to solve claims in 30 working days from the submission of all necessary documents, protecting your cargo has never been easier. Add extended protection to your booking in a few clicks and enjoy seamless protection of your cargo’s value and the support of a dedicated team at every step of your cargo’s protection journey.
Why Choose MSC Extended Protection?
service is available worldwide. Our solution is available for both spot shipments and volume contracts worldwide. From competitive tariffs to handling any eventual claim, you can rely on our local offices to ensure your peace of mind.
you’ll also be offed franchise protection and a supplementary ‘all risk’ layer of protection in case of damage to your cargo during transit. Please note, this ‘all risk’ layer of protection is for an additional minimum cost based on the cargo value (CIF value +10%)
product enables you to protect your cargo on a door-to-door basis, subject to carrier haulage.
One-stop-shop Approach to Shipping Protection
We are always by your side. This is why we designed our Extended Protection solution as a one stop shop approach that offers the benefit of a sole interlocutor throughout your journey with MSC. This approach ensures a more efficient and simpler process.
Wide Scope and Easy Pricing Procedure
MSC Extended Protection supports a broad range of transportation solutions, including warehouse-to-warehouse and anything else in between. Our extended cargo protection services are available for frozen cargo, and dry containers with high value limit. For your fresh produce, we also have a dedicated solution.
The tariff charged for MSC Extended Protection is easily calculated, based on your cargo value and specificities. There is also the option to select partial value protection. The applicable tariff will be displayed on your freight invoice to help ensure you receive the protection your cargo deserves.
Protect your Cargo with our Easy Claims Process
We aim to conclude all Extended Protection claims within a 30 working-day average period, running from the submission of your completed file. To minimise the impact of the claim process we offer a straightforward procedure with:
● Fewer documents needed to submit a claim
● Simplified, efficient, and easy processing
● Local point of contact
A Fast-tracked Claims Process
The handling of your cargo claims will be taken care of by MSC directly through a fast-track procedure relying on three main elements:
What is Covered with the MSC Extended Protection Solution
MSC Extended Protection covers a wide range of cargoes and offers a supplemental layer of protection for your cargo for accidental damage, loss, or theft during its journey with us.
Our extended cargo protection covers loss or damage to cargo due to:
● Fire.
● Stranding, grounding, sinking, collision.
● Heavy weather events.
● Acts of God/natural events.
● Wetting damage (hole in container roof allowing water infiltration).
● Stevedore mishandling.
● Thefts & pilferage.
● Reefers’ temperature variation (from 12 consecutive hours).
MSC Extended Protection Solution Does not Cover
Please be aware, that our cargo protection systems do not cover loss or damage to cargo due to:
● Geopolitical events (sanctioned countries; persons or goods; seizures or arrests; riots; strikes; warlike operations; terrorism; weapons; cyber-risks, and similar events).
● Delays.
● Insufficient or improper packaging.
● Loss or damage attributable to the wilful misconduct of the shipper, consignee, or other merchant.
● Ordinary leakage, loss in weight, wear, and tear.
● Inherent defect, quality, or vice.
● Temperature or atmospheric pressure changes.
与我们联系
FAQs about MSC’s Extended Cargo Protection Services
Discover more about how MSC’s Extended Protection service ensures a seamless protection experience for your cargo.
How does MSC Extended Protection Process Work in Case of Damage to your Cargo?
What to do in case of loss or damaged cargo:
- In cases where damage is apparent, contact your MSC local agent immediately to organise the survey of cargo with a Lloyd's surveyor at MSC's cost. If the damage is not immediately apparent, you have 3 days from the delivery date to contact your MSC local agent.
- If the container is delivered damaged or with seals or locks that are broken, missing, or in any state other than that stated in the shipping documents, you must document the delivery receipt accordingly, and state assumed loss or damage. You must also retain all defective or irregular seals and locks for subsequent identification.
- When damage is apparent- Before taking delivery of the goods, document the delivery receipt, stating assumed loss or damage and retain all packing materials for further inspection. You should also take pictures of damaged packages and items. Please document this and notify MSC with details of the discovery and the estimated claim amount.
- When damage is not apparent- Immediately upon discovery of said loss or damage, please document this and notify MSC with details of the discovery and the estimated claim amount.
What is the Difference Between Cargo Protection and Cargo Insurance?
Although different to cargo insurance, our Extended Protection services offers an extra layer of security in case of loss or damage to your cargo while under MSC’s care. Our Extended Protection services is an extended liability product which widens the carriage terms of the standard MSC bill of lading.
Can I Combine Marine Cargo Insurance and Extended Protection?
The Extended Protection services works perfectly alongside your existing cargo insurance solution. Extended Protection is the perfect addition to your marine insurance, and covers your deductible, making it a valuable investment.
Is the Extended Projection Services Available for Spot and Volume Shipments?
MSC Extended Protection is suitable for both types of shipments and all volumes.
Does MSC’s Cargo Protection Solutions Apply to all Cargo and Equipment Types?
Currently, MSC Extended Protection is available for shipments carried in dry and reefer containers (for frozen cargo only). If you have fresh cargo to protect, please check our dedicated solutions page.
Please check our cargo exclusion here to verify if your shipment qualifies for Extended Protection solution.
Some cargo can be protected under the EPR, however under certain conditions (defined as Restricted Cargo). Restricted cargo list and conditions available here.
有关 MSC 延长险的更多详情
有关重要程序、时间要求、货物和地域除外规定及限制，以及不适用的原因，请参阅我们的延长险一般条款和条件。如需了解更多详情，请查看我们的常见问题解答或联系您的 MSC 代表。
货物当先
MSC 延长险旨在全方位保障您的货物价值，防止意外损坏，让您安享美国、加拿大和巴哈马群岛之间的顺畅货运。
MSC 深知，货物丢失或损坏会给客户带来巨大的经济和精神压力。因此，我们推出了延长险解决方案，旨在为您提供尽可能广泛的海运和陆运保障。
MSC 的北美洲和巴哈马群岛货运保障专属解决方案可以根据客户的需求进行定价，费用透明，没有任何隐性成本。MSC 延长险是一种通用的货运保险，负责保障从提货到交货的整个货运流程，在货物种类和地理因素方面亦无太多限制。
如果您的货物受损，MSC 专属理赔团队会为您提供快速、高效、简化的理赔服务。
货物运输并非万无一失。不过请不要担心，MSC 延长险将为您提供全方位保障，最坏的情况也能轻松化解。
为什么要选择 MSC 延长险？
一站式服务
方式
我们一路伴您同行。MSC 坚信，让客户安心是我们工作的重中之重。我们秉承这一初衷，采用个性化的一站式服务方式提供 MSC 延长险。
MSC 延长险适用于美国、加拿大和巴拿马群岛之间的现货运输和批量合同货物运输。我们根据您的需求、货物和所选的运输方式调整报价，不含任何隐性成本。
从极具竞争力的费率到最终理赔事宜，您都可以放心地交给我们当地的办事处来处理，以确保整个流程尽可能快速便捷。
保障范围广泛，定价程序简单
MSC 延长险适用于往返北美洲的各种运输解决方案，包括仓库到仓库、港到港、门到门，以及运输途中的各个环节。
MSC 为冷藏和普通集装箱提供高价值限额的延长险。
从 MSC 延长险最初报价开始，我们致力于尽量减少您的时间投入。
根据您的货物价值和特性，MSC 可以轻松计算出延长险费率，没有任何隐性成本。运费发票上会注明适用的费率。
为货物再多一点保护
MSC 延长险适用于各种货物类型，确保货物在运输途中遭遇意外损坏、损失或被盗时能够获得额外保障。
承保范围
由下列原因造成的货物损失或损坏：
● 火灾
● 搁浅、触底、沉没、碰撞
● 恶劣天气事件
● 天灾/自然灾害
● 受潮（集装箱顶的孔洞出现渗水）
● 装卸不当
● 盗窃和偷窃
● 由上述情况引起的诉讼费和人工费
● 冷藏集装箱的温度变化（连续 12 小时）
非承保范围
由下列原因造成的货物损失或损坏：
● 地缘政治事件（受制裁国家/地区；人员或货物；扣押或逮捕；暴乱；罢工；战乱；恐怖主义；武器；网络风险等类似事件）
● 延误
● 包装不足或不当
● 由于托运人、收货人或其他商家的故意不当行为造成的损失或损坏
● 正常漏损、重量损耗和磨损
● 固有缺陷、质量或瑕疵
● 温度或气压变化
精简理赔流程
在 MSC，我们的目标是通过提供简单直接的程序，尽可能减少理赔过程对您造成的影响：
● 减少提交理赔申请所需的文件数量
● 简洁、高效、易于处理
● 建立本地联系点
MSC 将通过快速办理程序直接处理您的货物理赔，并秉持以下三大原则：
● 处理过程简洁高效
● 由专属理赔团队为您提供支持
● 由 MSC 指定的验箱员进行调查
我们的目标是在您提交完整的文件后，在 30 天内处理完所有延长险理赔事宜。
有关 MSC 延长险的更多详情
有关重要程序、时间要求、货物和地域除外规定及限制，以及不适用的原因，请参阅我们的延长险一般条款和条件。如需了解更多详情，请查看我们的常见问题解答或联系您的 MSC 代表。