The Protection your Cargo Deserves
Protecting your cargo against financial losses is crucial, in events such as rough weather, fire, theft, and many other occurrences.
Our Extended Protection solution is the extra level of protection you need for your cargo’s partial or full value.
To offer you peace of mind, MSC’s extended protection is available globally for a wide range of cargo categories.
With a simple, fast-tracked claim’s resolution process and one-stop-shop approach aiming to solve claims in 30 working days from the submission of all necessary documents, protecting your cargo has never been easier. Add extended protection to your booking in a few clicks and enjoy seamless protection of your cargo’s value and the support of a dedicated team at every step of your cargo’s protection journey.
Why Choose MSC Extended Protection?
service is available worldwide. Our solution is available for both spot shipments and volume contracts worldwide. From competitive tariffs to handling any eventual claim, you can rely on our local offices to ensure your peace of mind.
you’ll also be offed franchise protection and a supplementary ‘all risk’ layer of protection in case of damage to your cargo during transit. Please note, this ‘all risk’ layer of protection is for an additional minimum cost based on the cargo value (CIF value +10%)
product enables you to protect your cargo on a door-to-door basis, subject to carrier haulage.
One-stop-shop Approach to Shipping Protection
We are always by your side. This is why we designed our Extended Protection solution as a one stop shop approach that offers the benefit of a sole interlocutor throughout your journey with MSC. This approach ensures a more efficient and simpler process.
Wide Scope and Easy Pricing Procedure
MSC Extended Protection supports a broad range of transportation solutions, including warehouse-to-warehouse and anything else in between. Our extended cargo protection services are available for frozen cargo, and dry containers with high value limit. For your fresh produce, we also have a dedicated solution.
The tariff charged for MSC Extended Protection is easily calculated, based on your cargo value and specificities. There is also the option to select partial value protection. The applicable tariff will be displayed on your freight invoice to help ensure you receive the protection your cargo deserves.
Protect your Cargo with our Easy Claims Process
We aim to conclude all Extended Protection claims within a 30 working-day average period, running from the submission of your completed file. To minimise the impact of the claim process we offer a straightforward procedure with:
● Fewer documents needed to submit a claim
● Simplified, efficient, and easy processing
● Local point of contact
A Fast-tracked Claims Process
The handling of your cargo claims will be taken care of by MSC directly through a fast-track procedure relying on three main elements:
What is Covered with the MSC Extended Protection Solution
MSC Extended Protection covers a wide range of cargoes and offers a supplemental layer of protection for your cargo for accidental damage, loss, or theft during its journey with us.
Our extended cargo protection covers loss or damage to cargo due to:
● Fire.
● Stranding, grounding, sinking, collision.
● Heavy weather events.
● Acts of God/natural events.
● Wetting damage (hole in container roof allowing water infiltration).
● Stevedore mishandling.
● Thefts & pilferage.
● Reefers’ temperature variation (from 12 consecutive hours).
MSC Extended Protection Solution Does not Cover
Please be aware, that our cargo protection systems do not cover loss or damage to cargo due to:
● Geopolitical events (sanctioned countries; persons or goods; seizures or arrests; riots; strikes; warlike operations; terrorism; weapons; cyber-risks, and similar events).
● Delays.
● Insufficient or improper packaging.
● Loss or damage attributable to the wilful misconduct of the shipper, consignee, or other merchant.
● Ordinary leakage, loss in weight, wear, and tear.
● Inherent defect, quality, or vice.
● Temperature or atmospheric pressure changes.
お問い合わせください
FAQs about MSC’s Extended Cargo Protection Services
Discover more about how MSC’s Extended Protection service ensures a seamless protection experience for your cargo.
How does MSC Extended Protection Process Work in Case of Damage to your Cargo?
What to do in case of loss or damaged cargo:
- In cases where damage is apparent, contact your MSC local agent immediately to organise the survey of cargo with a Lloyd's surveyor at MSC's cost. If the damage is not immediately apparent, you have 3 days from the delivery date to contact your MSC local agent.
- If the container is delivered damaged or with seals or locks that are broken, missing, or in any state other than that stated in the shipping documents, you must document the delivery receipt accordingly, and state assumed loss or damage. You must also retain all defective or irregular seals and locks for subsequent identification.
- When damage is apparent- Before taking delivery of the goods, document the delivery receipt, stating assumed loss or damage and retain all packing materials for further inspection. You should also take pictures of damaged packages and items. Please document this and notify MSC with details of the discovery and the estimated claim amount.
- When damage is not apparent- Immediately upon discovery of said loss or damage, please document this and notify MSC with details of the discovery and the estimated claim amount.
What is the Difference Between Cargo Protection and Cargo Insurance?
Although different to cargo insurance, our Extended Protection services offers an extra layer of security in case of loss or damage to your cargo while under MSC’s care. Our Extended Protection services is an extended liability product which widens the carriage terms of the standard MSC bill of lading.
Can I Combine Marine Cargo Insurance and Extended Protection?
The Extended Protection services works perfectly alongside your existing cargo insurance solution. Extended Protection is the perfect addition to your marine insurance, and covers your deductible, making it a valuable investment.
Is the Extended Projection Services Available for Spot and Volume Shipments?
MSC Extended Protection is suitable for both types of shipments and all volumes.
Does MSC’s Cargo Protection Solutions Apply to all Cargo and Equipment Types?
Currently, MSC Extended Protection is available for shipments carried in dry and reefer containers (for frozen cargo only). If you have fresh cargo to protect, please check our dedicated solutions page.
Please check our cargo exclusion here to verify if your shipment qualifies for Extended Protection solution.
Some cargo can be protected under the EPR, however under certain conditions (defined as Restricted Cargo). Restricted cargo list and conditions available here.
重要な手続き、必要な期間、貨物や地域による除外や制限、
適用されない原因など、MSC延長保証に関する詳細については、延長保証 一般利用規約をご覧ください。その他の情報については、FAQご覧いただくか、 MSCの担当者にお問い合わせください。
お客様の貨物は当社の最優先事項です
MSC延長保証は、米国、カナダ、バハマを発着する貨物の価値を偶発的損害から保護し、安心感を与えます。
MSCは、貨物の損失や損害が与える経済的・精神的ストレスを理解しています。海上輸送と内陸輸送に対して可能な限り幅広い補償をお客様に提供する延長保証ソリューションを設計しました。
北米とバハマの貨物保護に特化したソリューションには、オーダーメイドの料金設定と隠れたコストがありません。MSC延長保証は、倉庫から倉庫まで、またその間のあらゆる貨物に適用され、貨物の性質や地理的な制約を受けることはありません。
万が一、貨物に損害が発生した場合、MSC延長保証は、MSCの保険請求担当チームがサポートする迅速、効率的かつ簡素化された保険請求手続きを提供します。
貨物輸送にはリスクがつきものです。最悪の事態が発生した場合、MSC延長保証で完全に補償されていることを確認してください。
MSC延長保証を選ぶ理由
ワンストップ
アプローチ
当社はいつもあなたの味方です。MSCは、お客様に安心を提供することが重要な仕事だと考えています。そのため、MSC延長保証にパーソナライズされたワンストップアプローチを適用しています。
MSC延長保証は、米国、カナダ、バハマを発着するスポット運送と数量運送契約の両方に適用されます。お客様のニーズ、貨物、選択された輸送手段に応じて、隠れたコストなしにお見積もりを作成します。保険料から保険請求処理まで、迅速かつシンプルに対応します。
競争力のある料金体系から、最終的な保険請求処理まで、当社の現地事務所が迅速かつシンプルなプロセスを実現します。
幅広い範囲と簡単な価格設定
MSC延長保証は、北米発着の幅広い輸送ソリューションに対応しており、倉庫間、港湾間、door to port、その中間に位置するものなど、あらゆる輸送に対応します。
MSC延長保証は、高額の限度額を持つリーファーやドライコンテナでご利用いただけます。
MSC延長保証の初回見積りから、お客様の時間的な負担を最小限に抑えることを目的としています。
MSC延長保証に課される料金表は、隠れたコストなしに、お客様の貨物の価値と特殊性に基づいて簡単に計算されます。適用される関税は運賃請求書に記載されます。
貨物に追加保護を
MSC延長保証は、幅広い貨物をカバーし、当社での輸送中の偶発的損害、紛失、盗難に対して、貨物を追加的に保護するものです。
補償内容
以下のような事由による貨物の損失や損害
● 火災
● 座礁、沈没、衝突による損害
● 悪天候
● 不可抗力、自然現象
● 濡れ損（コンテナ上面に穴が開いて水が浸入すること）
作業者による誤操作
● 盗難および盗品
● 上記による訴訟および労働コスト
● 冷凍庫の温度変化（連続12時間）
補償対象外
以下のような事由による貨物の損失や損害
● 地政学的事象（制裁対象国、個人または物品、押収または逮捕、暴動、ストライキ、戦争的活動、テロ、武器、サイバーリスクおよび類似の事象）
● 遅延
● 梱包が不十分または不適切な場合
● 荷送人、荷受人または他の商人の故意の不法行為に起因する損失または損害
● 通常の漏出、減量、摩耗および破損
● 固有の欠陥、品質または悪徳商法
● 温度または気圧の変化
簡単な保険請求処理
MSCでは、保険金請求に伴う影響を最小限に抑えるため、以下のような簡単な手続きで保険金請求を行うことができます。
● 保険金請求に必要な書類が少ない
● 簡素化された、効率的で簡単な処理
● 現地窓口
貨物保険請求処理は、3つの主要な要素に基づく迅速な手続きにより、MSCが直接行います。
● 簡単な処理
● 専任の保険請求担当チームによるサポート
● MSCが指名するサーベイヤーによる調査
延長保証保険請求は、ファイル提出完了から平均30日以内での締結を目指します。
重要な手続き、必要な期間、貨物や地域による除外や制限、
適用されない原因など、MSC延長保証に関する詳細については、延長保証 一般利用規約をご覧ください。その他の情報については、FAQご覧いただくか、 MSCの担当者にお問い合わせください。