The Protection your Cargo Deserves
Protecting your cargo against financial losses is crucial, in events such as rough weather, fire, theft, and many other occurrences.
Our Extended Protection solution is the extra level of protection you need for your cargo’s partial or full value.
To offer you peace of mind, MSC’s extended protection is available globally for a wide range of cargo categories.
With a simple, fast-tracked claim’s resolution process and one-stop-shop approach aiming to solve claims in 30 working days from the submission of all necessary documents, protecting your cargo has never been easier. Add extended protection to your booking in a few clicks and enjoy seamless protection of your cargo’s value and the support of a dedicated team at every step of your cargo’s protection journey.
Why Choose MSC Extended Protection?
service is available worldwide. Our solution is available for both spot shipments and volume contracts worldwide. From competitive tariffs to handling any eventual claim, you can rely on our local offices to ensure your peace of mind.
you’ll also be offed franchise protection and a supplementary ‘all risk’ layer of protection in case of damage to your cargo during transit. Please note, this ‘all risk’ layer of protection is for an additional minimum cost based on the cargo value (CIF value +10%)
product enables you to protect your cargo on a door-to-door basis, subject to carrier haulage.
One-stop-shop Approach to Shipping Protection
We are always by your side. This is why we designed our Extended Protection solution as a one stop shop approach that offers the benefit of a sole interlocutor throughout your journey with MSC. This approach ensures a more efficient and simpler process.
Wide Scope and Easy Pricing Procedure
MSC Extended Protection supports a broad range of transportation solutions, including warehouse-to-warehouse and anything else in between. Our extended cargo protection services are available for frozen cargo, and dry containers with high value limit. For your fresh produce, we also have a dedicated solution.
The tariff charged for MSC Extended Protection is easily calculated, based on your cargo value and specificities. There is also the option to select partial value protection. The applicable tariff will be displayed on your freight invoice to help ensure you receive the protection your cargo deserves.
Protect your Cargo with our Easy Claims Process
We aim to conclude all Extended Protection claims within a 30 working-day average period, running from the submission of your completed file. To minimise the impact of the claim process we offer a straightforward procedure with:
● Fewer documents needed to submit a claim
● Simplified, efficient, and easy processing
● Local point of contact
A Fast-tracked Claims Process
The handling of your cargo claims will be taken care of by MSC directly through a fast-track procedure relying on three main elements:
What is Covered with the MSC Extended Protection Solution
MSC Extended Protection covers a wide range of cargoes and offers a supplemental layer of protection for your cargo for accidental damage, loss, or theft during its journey with us.
Our extended cargo protection covers loss or damage to cargo due to:
● Fire.
● Stranding, grounding, sinking, collision.
● Heavy weather events.
● Acts of God/natural events.
● Wetting damage (hole in container roof allowing water infiltration).
● Stevedore mishandling.
● Thefts & pilferage.
● Reefers’ temperature variation (from 12 consecutive hours).
MSC Extended Protection Solution Does not Cover
Please be aware, that our cargo protection systems do not cover loss or damage to cargo due to:
● Geopolitical events (sanctioned countries; persons or goods; seizures or arrests; riots; strikes; warlike operations; terrorism; weapons; cyber-risks, and similar events).
● Delays.
● Insufficient or improper packaging.
● Loss or damage attributable to the wilful misconduct of the shipper, consignee, or other merchant.
● Ordinary leakage, loss in weight, wear, and tear.
● Inherent defect, quality, or vice.
● Temperature or atmospheric pressure changes.
Contacta con nosotros
FAQs about MSC’s Extended Cargo Protection Services
Discover more about how MSC’s Extended Protection service ensures a seamless protection experience for your cargo.
How does MSC Extended Protection Process Work in Case of Damage to your Cargo?
What to do in case of loss or damaged cargo:
- In cases where damage is apparent, contact your MSC local agent immediately to organise the survey of cargo with a Lloyd's surveyor at MSC's cost. If the damage is not immediately apparent, you have 3 days from the delivery date to contact your MSC local agent.
- If the container is delivered damaged or with seals or locks that are broken, missing, or in any state other than that stated in the shipping documents, you must document the delivery receipt accordingly, and state assumed loss or damage. You must also retain all defective or irregular seals and locks for subsequent identification.
- When damage is apparent- Before taking delivery of the goods, document the delivery receipt, stating assumed loss or damage and retain all packing materials for further inspection. You should also take pictures of damaged packages and items. Please document this and notify MSC with details of the discovery and the estimated claim amount.
- When damage is not apparent- Immediately upon discovery of said loss or damage, please document this and notify MSC with details of the discovery and the estimated claim amount.
What is the Difference Between Cargo Protection and Cargo Insurance?
Although different to cargo insurance, our Extended Protection services offers an extra layer of security in case of loss or damage to your cargo while under MSC’s care. Our Extended Protection services is an extended liability product which widens the carriage terms of the standard MSC bill of lading.
Can I Combine Marine Cargo Insurance and Extended Protection?
The Extended Protection services works perfectly alongside your existing cargo insurance solution. Extended Protection is the perfect addition to your marine insurance, and covers your deductible, making it a valuable investment.
Is the Extended Projection Services Available for Spot and Volume Shipments?
MSC Extended Protection is suitable for both types of shipments and all volumes.
Does MSC’s Cargo Protection Solutions Apply to all Cargo and Equipment Types?
Currently, MSC Extended Protection is available for shipments carried in dry and reefer containers (for frozen cargo only). If you have fresh cargo to protect, please check our dedicated solutions page.
Please check our cargo exclusion here to verify if your shipment qualifies for Extended Protection solution.
Some cargo can be protected under the EPR, however under certain conditions (defined as Restricted Cargo). Restricted cargo list and conditions available here.
Para obtener detalles adicionales sobre MSC Extended Protection,
incluidos procedimientos importantes, requisitos de tiempo, exclusiones y restricciones geográficas y de mercancía, además de causas inaplicables, consulta nuestros Términos y condiciones generales de MSC Extended Protection. Para obtener información adicional, consulta nuestras preguntas frecuentes o ponte en contacto con tu representante de MSC.
Tu carga es nuestra prioridad
Con MSC Extended Protection, obtienes la tranquilidad de que el valor de tus envíos hacia o desde EE. UU., Canadá y las Bahamas está protegido contra daños accidentales.
MSC comprende el estrés financiero y emocional causado por la pérdida o el daño de la mercancía. Diseñamos nuestra solución MSC Extended Protection a fin de brindarte la mayor cobertura posible para el transporte marítimo y terrestre.
Nuestra solución de protección de mercancía especializada a América del Norte y las Bahamas incluye tarifas personalizadas y sin costes ocultos. MSC Extended Protection se aplica de almacén a almacén y cualquier punto intermedio, y tiene restricciones limitadas en términos de la naturaleza de la mercancía o las consideraciones geográficas.
En caso de daños a tu mercancía, MSC Extended Protection proporcionará un procedimiento de reclamación rápido, eficiente y simplificado respaldado por un equipo de reclamaciones especializado de MSC.
El transporte de mercancía no está exento de riesgos. Si sucede lo peor, asegúrate de estar completamente cubierto con MSC Extended Protection.
¿Por qué elegir MSC Extended Protection?
Enfoque de
único punto de contacto
Siempre estamos de tu lado. En MSC, creemos que brindar tranquilidad a los clientes es una parte vital de nuestro trabajo. Es por eso que aplicamos un enfoque personalizado de único punto de contacto para la MSC Extended Protection.
MSC Extended Protection está disponible tanto para envíos puntuales como para contratos de gran volumen desde y hacia los EE. UU., Canadá y Bahamas. Adaptamos nuestras cotizaciones de acuerdo a tus necesidades, carga y modo de transporte elegido, sin costes ocultos.
Desde tarifas competitivas hasta el manejo de cualquier reclamación eventual, puedes confiar en nuestras oficinas locales para que el proceso sea lo más rápido y simple posible.
Amplio alcance y fácil procedimiento de fijación de precios
MSC Extended Protection es compatible con una amplia gama de soluciones de transporte hacia y desde América del Norte, incluido el transporte de almacén a almacén, de puerto a puerto, de puerta a puerto, y cualquier punto intermedio.
MSC Extended Protection está disponible para contenedores reefer y dry con un límite de alto valor.
Comenzando con tu cotización inicial de MSC Extended Protection, nuestro objetivo es minimizar tu compromiso de tiempo.
La tarifa que se cobra para MSC Extended Protection se calcula fácilmente, según el valor de tu mercancía y las especificidades, sin costes ocultos. La tarifa aplicable se manifestará en la factura de tu carga.
Una capa adicional de protección para tu carga
MSC Extended Protection cubre una amplia gama de cargas y ofrece una capa adicional de protección para tu carga en caso de daño accidental, pérdida o robo durante su viaje con nosotros.
Cubre
pérdidas o daños a la carga debido a lo siguiente:
● Fuego
● Varamiento, encallamiento, hundimiento, colisión.
● Fenómenos meteorológicos intensos.
● Actos de Dios/eventos naturales.
● Daños por humedad (orificio en el techo del contenedor que permite la infiltración de agua).
● Mala manipulación del estibador.
● Robos y hurtos.
● Costes de demanda y mano de obra causados por lo anterior.
● Variación de temperatura de refrigeración (a partir de 12 horas consecutivas).
No cubre
pérdidas o daños a la carga debido a lo siguiente:
● Eventos geopolíticos (países sancionados; personas o bienes; incautaciones o arrestos; disturbios; huelgas; operaciones bélicas; terrorismo; armas; riesgos cibernéticos y eventos similares).
● Retrasos.
● Embalaje insuficiente o inadecuado.
● Pérdida o daño atribuible a la mala conducta deliberada del remitente, consignatario u otro comerciante.
● Fugas ordinarias, pérdida de peso, desgaste y rotura.
● Defecto inherente, calidad o vicio.
● Cambios de temperatura o presión atmosférica.
Proceso de reclamación fácil
En MSC, nuestro objetivo es minimizar el impacto del proceso de reclamación ofreciendo un procedimiento sencillo con lo siguiente:
● Menos documentos requeridos para presentar una reclamación.
● Procesamiento simplificado, eficiente y fácil.
● Punto de contacto local.
MSC se ocupará de la tramitación de tus reclamaciones de carga directamente a través de un procedimiento acelerado que se basa en tres elementos principales:
● Procesamiento sencillo.
● Apoyo de un equipo experto en reclamaciones.
● Pericia realizada por un perito designado por MSC.
Nuestro objetivo es concluir todas las reclamaciones de MSC Extended Protection dentro de un período promedio de 30 días, a partir de la presentación completa del archivo.
Para obtener detalles adicionales sobre MSC Extended Protection,
incluidos procedimientos importantes, requisitos de tiempo, exclusiones y restricciones geográficas y de mercancía, además de causas inaplicables, consulta nuestros Términos y condiciones generales de MSC Extended Protection. Para obtener información adicional, consulta nuestras preguntas frecuentes o ponte en contacto con tu representante de MSC.